Trophy Club Municipal Utility District No. 1

Attention Chase Bank Customers

If you currently auto pay your water bill with a saved Chase credit card online, please read this important message. A new zip code validation requirement has been implemented which will require the zip code for your saved credit card to match the billing zip code on file with your bank. Payments with a mismatched zip code, incorrect expiration date or CVC information will be declined. This validation is a recent requirement by Tyler Technologies so even though your credit card may have worked for several months, it will not now.

The best way to update your credit card is to Update Auto Pay/Add a New Card to your account and then delete the old card. Confirm the zip code entered matches the zip code on your credit card's billing address. This is the address on file at the issuing financial institution for the account associated with the card. This is not necessarily the address associated with your payer's customer account or your mailing address. If you are unsure of their billing zip code, check a recent card statement or contact the card issuer.

Please feel free to call us if you need assistance at 682-831-4600.